Refund policy

Email: report@popcustoms.com

mes.where.2gether@gmail.com

Poor Quality or Damaged:

If customer receive a product that is damaged, defective or of poor quality. Email us for explaining the issue and send a photo of the the issue.

Note: We are not responsible for items damaged in shipping. For example, a shoes box is damaged in shipping.

Wrong Product Shipped:

If a customer received the wrong product  in their order. Email us your order number, a photo of what was ordered and a photo of the product that was received. 

Missing Items:

If there are missing items in an order please email us your order number and the missing items number from the order. 

Design Issue:

If the printed design differs substantially from the artwork , pls email us a photo showing the issue.

Sizing Issues:

In the rare event that a customer is unhappy with the fit of their shoes or their clothing, We offer one-time free size exchange for shoes and clothing to keep your customer happy. 

Free Exchanges will only be allowed ONCE per shoes or clothing order and the customer needs to request a size change within 7 days after signing for the order. If not, all costs must be covered by sellers.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customers reference.

In the event that customer is unhappy with their size and it is not one of the products eligible for a free sizing exchange request, it is our responsibility to find a solution with the customer.

Note: This policy supports dropshipping and add to cart orders and will not be applied to bulk orders. We only provide free size changes for shoes and clothing.